This Privacy Policy applies to the access and use of the Hippo Cloud International Website currently located at www.hippocloudphone.com.

This Privacy Policy sets out how we collect, use, transfer, retain, secure and disclose your personal data and/or personal data about your customers or end users that you provide to us pursuant to your use of the Hippo Cloud Phone and/or our Cloud Services, as well as other terms relating to data location. It also describes your choices regarding use, access and correction of your personal data.

Many of our Cloud Services offered through the Hippo Cloud Platform are intended for use by business organizations. If you use your organization’s email address to register an account and purchase or use our Cloud Services, the owner of the domain associated with your organization’s email address, and/or your organization, may monitor or control your account with the Hippo Cloud Platform and access, process, and/or control your personal data, as well as the contents of your communications and files. Your organization’s use of our Cloud Services may be subject to your organization’s own rules or policies, and you shall direct all privacy enquiries relating to such rules or policies to your organization’s administrators. We are not responsible for the privacy or security practices of your organization.

Cloud Services may be used by our customers (i.e. registered users of Hippo Cloud) to develop or host their own services and products for the customer’s end users. Any information collected or handled by Hippo Cloud Platform in such circumstances is processed on behalf of our customer who controls the collection and use of such information. We do not have a direct relationship with our customers' end users. In such cases, end users should direct any privacy inquiries, such as any requests to access, correct, amend or delete personal data, to the Hippo Cloud Platform customer providing their services or products. We are not responsible for the privacy or security practices of our customers.

A. COLLECTION OF PERSONAL DATA

1. If you are (i) an individual or (ii) a representative of a business organization at the time you register to become a user of the Hippo Cloud Phone and/or purchase Cloud Services, you may be asked to complete registration forms which require you to provide information such as your email address, mobile number, country, preferred language, name, contact address, and screen nickname. You may also provide to us additional optional contact information in your account profile, such as email address for sub-accounts, and additional contact phone numbers.

2. We record details of your activities (including any purchase or use of our product offerings and services) when you use the Hippo Cloud Phone and/or certain Cloud Services for legal and/or business purposes. If you make purchases or otherwise transact business online through the Hippo Cloud Platform, we also collect information related to such transactions including, but not limited to, the types and specifications of the Cloud Services, pricing information, and any trade dispute/complaint records.

3. When you contact our customer support, sales or other departments, we may record the communications for security and customer services purposes and collect additional information to verify your identity.

4. If you make online purchases for our Cloud Services through the Hippo Cloud Platform, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organization, your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.

5. Please note that certain categories of data are necessary for us to provide the Cloud Services, such as user name, address, phone number, and email address. These categories will be specified at the time of collection. In the event that you do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process or provide you with our Cloud Services.

6. We also record records of users’ buying and browsing activities on the Hippo Cloud Platform, including but not limited to Internet Protocol (“IP”) addresses, browsing patterns and purchasing patterns. In addition, we automatically gather statistical information about our Hippo Cloud Platform and visitors to our Hippo Cloud Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.

7. We may from time to time collect additional information from you (such as copies of identification documents) and obtain information about you from third parties in order to carry out risk control, fraud prevention and compliance procedures. For example, we may collect payment-related information from third parties and combine it with information we collect about you for the purpose of fraud prevention and risk control.

 

B. PURPOSES FOR THE COLLECTION, RETENTION, USE, DISCLOSURE AND TRANSFER OF PERSONAL DATA

We collect, retain, use and disclose personal data for the following purposes:

    1. processing your registration as a user, providing you with a user ID for our Hippo Cloud Platform and maintaining and managing your registration;

    2. providing you with customer service and responding to your queries, feedback, claims or disputes;

    3. providing the Cloud Services to you and/or your end users;

    4. processing your purchases and/or subscriptions on the International Marketplace;

    5. personalizing our communication with you based on your order history, and performing research or statistical analysis in order to improve our product offerings and services;

    6. publishing any information you voluntarily submit (which may include, but is not limited to, a photograph or other personal data you provide) to our Hippo Cloud Platform to be published on our Hippo Cloud Platform through the publishing tools (such as our discussion forums);

    7. to comply with applicable law, legal process or lawful government request;

    8. performing risk control, legal compliance and sanctions screening;

    9. performing screening and checks for unlawful, fraudulent, deceptive or malicious activities.

Subject to obtaining your specific consent (or where otherwise permitted by applicable law in your jurisdiction), we may use your name, phone number, residential address, email address and fax number (which may incorporate personal data) to provide notices, surveys, product alerts, related communications and other marketing and promotional materials to you relating to goods and services offered by us on our Hippo Cloud Platform.

 

C. DISCLOSURE OF PERSONAL DATA

1. We may disclose your personal data to third party service providers engaged by us to assist with providing you with our services (including partners providing customer services to you, contacting you regarding promotions products and services, performing risk control, fraud prevention and legal compliance procedures, and conducting payment processing services) (the “Third Party Service Providers”).

2. We may share your personal data with affiliated companies in the Hippo Cloud Platform and/or their designated Service Providers, for the purposes specified at Section B above.

3. We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.

 

D. SECURITY MEASURES

We use commercially reasonable endeavors to protect the personal data that you provide to us. We also employ several security techniques, including but not limited to the use of industry-standard Secure Socket Layer (SSL) encryption for transmission of personal data in registration information and payment information and the adoption of identity, credential and access management measures for transmission of such personal data to prevent security breaches and unauthorized access of personal data. We limit access to your personal data and other data to people who need access to such data for their work.

Nevertheless, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal data, we cannot guarantee the security of any personal data you transmit to us and you do so at your own risk. We cannot and do not guarantee security in connection with your use of the Hippo Cloud Phone and our Cloud Services.

We retain your personal data as long as you have an account with us, as needed to provide services or products to you, to resolve disputes, to serve the purpose of research and statistical analysis or as required or permitted by applicable laws, such as tax and accounting laws.

 

E. PERIOD OF RETENTION AND PROCESSING OF PERSONAL DATA

We retain your personal data for the purposes described in this Privacy Policy where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). In certain circumstances, we will need to keep your personal data for legal reasons after our relationship has ended. The specific retention periods depend on the nature of the personal data and why it is collected and processed, and the nature of the legal requirement.

When we have no ongoing legitimate business need or legal reason to process your personal data, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

 

F. PROCESS AND METHOD OF DESTRUCTION OF PERSONAL DATA

Hippo Cloud Platform will delete your personal data as described in Section E of this Privacy Policy. When deleting personal data, we will take standard commercially reasonable measures to make the personal data practically irrecoverable or irreproducible. The specific manner of deletion will depend on the data being deleted, how the data was collected and stored, and your interactions with us. Electronic documents or files containing personal data will be deleted using a technical method that makes recovery or retrieval of such information practically impossible or renders the data no longer personally identifiable. Non-electronic documents or files containing personal data will be shredded, incinerated, or both.

 

G. RIGHT TO ACCESS/CORRECT PERSONAL DATA; CONTACTING US

You have the right to request access to your personal data held by us (or on our behalf) and to request correction or deletion of such personal data. Additionally, upon request, we will provide you with information about whether we hold your personal data. You may contact us at [email protected] to request access, correction or deletion of your personal data. We will respond to your request within a reasonable timeframe.

You may receive e-newsletters from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile.

We do not knowingly collect personal data of minors (persons under the age of 18). If a minor has provided us with personal data, the parent or guardian may contact us on the minor’s behalf to request that we cease any further collection, use and/or disclosure of the personal data and delete the personal data we may hold relating to the relevant minor.

If you have any questions regarding this Privacy Policy or if you wish to exercise any of these or other rights you may have under applicable law in relation to your personal data, You can send your written request to: [email protected]

 

H. COOKIES

We and our partners use “cookies” and/or similar technologies, such as web beacons and javascript, to store specific information about you and track your visits to our Hippo Cloud Platform. We may also use “cookies” to store specific information about your use of certain Cloud Services as part of its features and to facilitate or enhance your user experience of the relevant service. A “cookie” is a small amount of data that is sent to your browser and stored on your device. A cookie can be sent to your device only if you access our Hippo Cloud Platform using a device. If you do not de-activate or erase the cookie, each time you use the same device to access our Hippo Cloud Platform, our web servers will be notified of your visit to our Hippo Cloud Platform and in turn this gives us knowledge of your visits and usage patterns.

Generally, we use cookies to identify you and enable us to i) access your registration information so you do not have to re-enter it; ii) gather statistical information about usage by users; iii) research visiting patterns and help target advertisements based on user interests; iv) assist our partners to track user visits to the Hippo Cloud Platform and process orders; v) track progress and participation in promotions; and iv) facilitate your use of any relevant Cloud Services which may involve the use of cookies. We partner with third parties to manage our advertising on other sites.

You can determine if and how a cookie will be accepted by configuring the browser which you are using to access Hippo Cloud Platform. If you choose, you can change those configurations. You may be able to change your browser preferences or settings to reject all cookies, or choose to consent each time a cookie is sent. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter information on our Hippo Cloud Platform more often and certain features of our Hippo Cloud Phone may be unavailable.

By accessing and using our Hippo Cloud Phone and/or Cloud Services, and by accepting the cookies, you consent to having cookies stored on your devices.

 

I. CHANGES TO THIS PRIVACY POLICY

Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on our Hippo Cloud Platform. The new Privacy Policy will become immediately effective once posted on the Hippo Cloud Platform or at a date specified by Hippo Cloud. We may also in our discretion provide notice to you of any changes to the Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by posting a notice on this website prior to the changes becoming effective. Any information and/or personal data we hold about you (as described in this Privacy Policy and whether collected prior to or after the amended and restated Policy comes into effect) will be governed by the latest version of our Privacy Policy. We strongly encourage you to visit the Hippo Cloud Platform website from time to time to review the Privacy Policy. Your continued use of the Hippo Cloud Phone and/or the Cloud Services signifies your acceptance of the changes to the Privacy Policy.

 

J. Measures to Ensure Security of Personal Data

The following measures are taken to ensure the safety of personal data.

Managerial measures: Establishment and implementation of internal management plan, operation of dedicated organization to personal data, regular employee training

Technical measures: management of access rights to the personal data processing system, installation of an access control system, encryption of personal data, and installation and renewal of security programs;

Physical measures: Control access to the data rooms, data storage rooms, etc.